What our Customers say...


Ron was excellent in setting up a team of contractors to ensure all the work I needed done was complete and of highest standards. We had a pipe burst over the harsh winter weather and needed carpet replaced, paint, and trim. We would highly recommend their service team to any one in need of these types of service. Thank you Ron Young!!!

SERVPRO is one of the most professional companies I’ve worked with. They are expedient, thorough and very mindful of how the work will be done. If only my insurance company could keep up with how fast they had contractors lined up to do the work, it would have been perfect. My insurance worked as fast as they could, don’t get me wrong, and so did SERVPRO. I felt like I was their priority, even though I knew I was one of many. Would use them all the time!

Very professional and punctual. Everyone from Chris the estimator to Ron the project manager completed our project to our expectations and in a timely manner. This also applies to those contracted as well. Mark and Josh for floors and the painters. We would certainly call them again if the need arises.

SERVPRO was wonderful to work with. My contractor worked diligently, met with me when I had questions, went with me to various businesses to chose like appliances and flooring. I could call or text anytime, and the contractor got back to me in a very timely way. I have been very pleased with the results, having just gotten back into my home after 6 months! And I know I can still contact this person for things that may need adjusting in the coming weeks.

I definitely would recommend this company! Customer service is top notch ! They have competitive pricing and they work with your insurance company and they are very efficient !

I have worked with SERVPRO and have NEVER been disappointed in their service or professionalism. I have worked directly with LaShawn Hill on several occasions and he is a true wonder that jumps when disaster happens. I've barely finished giving him the location address to see what the damage is, if a claim needs to be filed, and he is already en route.This company is all about making sure they take care of you and your needs, not only for the clean up and fix, but in what is in your best interest regarding the claims process. I am happy to refer them to my clients, family and friends with no doubt that they will get the job done.

By the time I caught that my clothes washer was overflowing and had been for at least 20 minutes while I was sitting just feet away, I had about $15,000 worth of damage! I called SERVPRO immediately, as soon as my son-in-law recommended them! They came as quickly as they could and told me just what would happen next. After the initial clean-up, Jeff Crawford stepped in and was with me every step of the way during the recovery/rehab months. There were so many people involved in the repair work and he managed to keep close tabs on everyone, making sure they were where they needed to be, when they needed to be there. Jeff often stopped by to check on the progress and was either right by the phone when I called with a question or concern or made sure he called me back in good time. I have a beautiful renovated home and I am so grateful for SERVPRO's help. Jeff and SERVPRO made this process as painless as they possibly could. It was a very challenging time for me and I'm grateful that my home is mine again.

Friendly, local, professional staff when your home or business needs them.

I've been using SERVPRO for the last 5 years. Their service is impeccable. They are always there when I need them and the response time is amazing. I run a 36 story building downtown Columbus Ohio and we've had some very large disasters. SERVPRO/ LaShawn Hill has always been there for us. No matter what you need in a disaster, they have it or they know where to get it. Thank you SERVPRO for helping me out!!!!

Would use again and again! We had a great experience during an extremely stressful time for us. The guys were great. Thanks SERVPRO!

The day of the fire, our insurance company contracted with SERVPRO as part their claims process, to tarp the hole in our roof and board up the house. Doug Brookens and Doug Kristof from SERVPRO showed up after all the police, firemen, neighbors, and spectators were gone. Not only did they get the job done within 2 hours that day, they opened the door for what was to be an outstanding customer experience, delivering excellent workmanship every step of the way. We interviewed other restoration companies to rebuild our home, but were already sold with SERVPRO.
The SERVPRO team that came next were all accomplished professionals, focused on a quality product. From the initial estimator, Jason Stein, the construction project manager Kevin Moon, team member Art Barret and Financial manager Nate Hinders. All worked closely guiding us through the entire process of rebuilding our home. Kevin Moon maneuverd all the endless construction details, with comprehensive status updates, letting us know when and what was needed from our end, and consistently communicating with us on all aspects as they occurred. Nate Hinders was always “Freaky Fast” keeping us updated on the fiscal details engaged between the mortgage company, insurance company and us.
All this attention to the detail delivered an amazing finished product to us, our home.
We have nothing but thanks and recognition for everyone that was part of putting our home back in order. Everyone should be as proud of the jobs they did, as we are grateful.

Thank you for the EXCEPTIONAL work on my home after my fire.

Kevin Moon was great to work with. He kept me informed of every aspect of the job & was dedicated to doing a quality job. His professionalism & workmanship was truly OUTSTANDING & my family & I are VERY PLEASED with the outcome & a job well done.

If the need should ever arise again (hopefully NEVER again from a fire) or if anyone is looking for a contractor, I HIGHLY RECOMMEND SERVPRO.

Really thankful for SERVPRO after this past week. My family and I relocated from Scottsdale, AZ back to OH. Upon arriving at our new house it was discovered a small fire had occurred inside our moving truck. A few of our things were destroyed from the actual fire, but everything we owned was smoke damaged/covered in soot. Being 8 months pregnant, I was pretty upset to say the least and the smell made me ill.

SERVPRO was extremely fast to respond and is working directly with our homeowners insurance(Travelers). Ron and his whole crew were fabulous. It took them 2 days to get everything sorted - they had to go through all of our belongings from a 4 bedroom house in boxes.

Honestly, I don't know what we would have done without them or our claims adjuster through this whole mess. I would highly recommend them if you need help for fire restoration/cleaning.

SERVPRO has been at my house for the last three days and didn't even leave till they finished the job tonight around 10pm. We had tile collapse and water back up through our drains and flood our basement. They came in and moved everything out, got rid of and inventoried everything that was ruined and also moved the good/salvageable stuff into a pod. Completely sanitised and steam cleaned the entire basement and have it set up now drying. They did a fabulous job and were very professional from Andrea Miller who came out to do the estimate and Jared their site manager and his crew. Very friendly and did an awesome job!!! I Highly recommend them for any job and honestly, I can't thank them enough!

Super friendly staff!   They were quick to respond and communication was great.  
They gave me a call ahead and showed up when they said they would so I didn't have to waste any time.   I'm happy with the work they did and would recommend to anyone.

We just had Kenneth and James from SERVPRO come out and take care of our basement that was flooded with 4 inches of sewage water. I can't say enough good things about them. They worked hard for 12 hours straight. They were pleasant the entire time and answered every question with a smile. They didn't leave until the job was completed and perfect. It's hard to find such good workers this day and age. We are extremely happy with their service and will recommend them to anyone who needs such help.

Being in property management, I have been using SERVPRO on a regular basis since August 2012. Their team of professionals are not only quick to respond but they consistently go the extra mile to ensure that nothing is missed! Austin's follow up and communication with our tenants/staff is outstanding and provides comfort in a less that ideal situation! Many thanks to Ken, Jeremy and the team for taking care of Chase Tower!

Their Columbus team was fast and great in our time of need. We worked with Lashawn and he gave us great service and was very kind during a really stressful time for our family. My wife and I were very pleased with how quick the response was and how great the service was. He explained everything along the way and we'd refer anyone in need of mitigation to the Columbus team.

The team that did the clean up from water damage at my home was fantastic. They were very friendly, professional and took care of all my needs. They answered all my questions. I am getting ready for restoration and have no doubt I will get the same great service!

We were extremely relieved when SERVPRO came to help, and we couldn’t have been more pleased with the results. We did need to wait a little bit, but that’s how repairs work when you have to coordinate insurance adjusters, contractors, laborers, AND your home is on the list of historical sites. I’m glad they took the time to find the right people for the job we had, and that our insurance company was able to approve everything on time. As much as I wanted things to “just be done”, I’m glad SERVPRO was there to keep me in the know, and ease my anxiety. Will recommend to anyone!

SERVPRO came out to one of the commercial buildings I manage, Ted was available for me within minutes to me showing up at the building to start the restoration process. Zubair was out within a week of the incident to provide a quote for repairs and got it to me within a few days following our appointment. I appreciate both of them being available and responsible in a timely manner

I used SERVPRO in conjunction with a claim through my Nationwide home owners insurance. They handled everything from start to finish and did a terrific job. Kevin, our Production Manager, was amazing. Always quick to respond to our questions, proactively let us know what was happening next, worked around our schedule, arrived on time, and the list goes on. I hope I never have to call on them again but if I do they will definitely have my business.

Great company with extremely fast service . The construction crews worked fast to get our home back up and running as quick as they could.

We came home from a three day camping trip only to find our basement flooded. We called SERVPRO and within a couple hours Ryan Davis and his crew man Trevor came out and did a fantastic job. They were very professional and efficient and as of right now things are drying up! Thank you!!!

After a week of hot water leaking from a burst pipe while we were out of town, we had a very positive experience with SERVPRO of NE Columbus on both the mitigation and restoration stages. Drying out a house after an accident is a pain, but SERVPRO was immediately responsive and tried to make the situation as tolerable as possible. When it came to restoration, they gave us a well-organized project manager who, in turn, gave us a team of folks to do the drywall, molding, floor and ceiling repairs and painting who were consistently first-rate. We were very pleased with the results.

Their Columbus team was fast and great in our time of need. We worked with Lashawn and he gave us great service and was very kind during a really stressful time for our family. My wife and I were very pleased with how quick the response was and how great the service was. He explained everything along the way and we'd refer anyone in need of mitigation to the Columbus team.

This company was great during a time of crisis. The fact that they came out during one of the most horrific things that we have ever seen in our home was unbelievable. The crews went above the normal call of duty to make our family more at ease during a difficult situation. We had broken pipes and water everywhere in our home, and the crew came in and made it like their logo says "Like it never even happened." Thank you to the entire team at SERVPRO for helping out our family and getting our home put back together quickly and professionally.

I want you to know that the crew that came out to my home did a great job!

I am very happy with the work, it went very smooth and everyone that followed up on my job was very professional. 


Jarrod and his crew were Wonderful! I was very impressed with how thoughtful and efficient they were, as well as understanding of my stressful situation.

We are very pleased with the quick response and the attention to detail all members of your team displayed. Thanks.

SERVPRO was highly recommended by our insurance adjuster as the most reliable and outstanding contractor to replace our wooden floors. This included pulling out and resetting all the existing kitchen cabinetry and appliances in the kitchen. The project manager's oversight and attention to detail was outstanding. His priority was our customer satisfaction. He and his team delivered superior results. Our floors and living areas looks as if there was never a water damage.

I am very pleased and would be happy to refer your company to anyone. My home is now "Smashing!"

Kevin & Jeff really did a great job! I'm impressed and appreciative.

Thank you and everyone else for the not only fixing the damage, but also exceeding my expectations in resolving the issues with my siding.

I would highly recommend SERVPRO to anyone with an emergency. They made a terrible situation tolerable. I can't thank EVERYONE enough!

We are very happy with the service we received from SERVPRO. Ronnie, our estimator rushed moving our contents into their warehouse because of my wife's pregnancy. He was concern about the chemicals from the fire.

Everyone at SERVPRO we worked with was wonderful! They did a fantastic job and were always on time. I was told SERVPRO was the best and I agree, I would recommend them to anyone!

SERVPRO personnel are amazing and hard working. They give great detail to their work...I could go on and on. Beautiful!

Heath was a blessing! We appreciate his professionalism and support. Eric deserves recognition too. Everything was amazing though this whole process we have had no concerns or complaints with SERVPRO!

Very professional, great work! They kept me informed throughout the process. Thank You