What Our Customers Can Expect When They Call Our SERVPRO Team
Our team can help with your water restoration needs!
You can never plan for a water loss to occur in your home or business but it’s a good idea to keep handy the name and number of a local cleanup and restoration company like SERVPRO. A disaster like this may seem like the end of the world but to our SERVPRO team it’s just an average day. This is our specialty. Our job is to provide state-of-the-art service to our customers that are in need of water damage restoration experts.
The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. That is why it is imperative to call SERVPRO as soon as possible, so our team can start extracting the water.
Here is what you can expect when our highly trained technicians arrive at your home or business.
Within two hours of receiving the loss notification, our SERVPRO of Northwest Columbus restoration professionals will be on-site to help ensure your water damage is handled in accordance with the Institute of Inspection Cleaning and Restoration Certification (IICRC) Standards. Our team will inspect the affected areas to determine the extent of the water damage. We will review the inspection with you, answering any questions you may have before beginning the work.
Our SERVPRO of Northwest Columbus professionals take the necessary steps to help protect your home or business, as well as personal property and other contents from further damage by extracting the excess water and preparing the affected area for drying. Once the area is prepared for drying, our technicians will then place our state-of-the-art drying equipment strategically in the area. Our team will explain the needed emergency services to you step-by-step and can assist you with filing an insurance claim, should you choose to file a claim. SERVPRO of Northwest Columbus is a preferred service provider for most major insurance companies such as Nationwide Insurance, State Farm, Allstate Insurance, Farmers Insurance and Grange Insurance. We always keep a great working relationship with our local Insurance Adjusters and Claims Agents.
To help ensure the structure and contents of your home or business are dried to the appropriate IICRC Standards, a SERVPRO of Northwest Columbus professional will monitor and document the drying process. These updates will be consistently communicated with you and when applicable, to your Insurance Adjuster or Claims Agent. Continuous monitoring allows our trained technicians to better understand how the property is drying, and the equipment can then be adjusted to dry the area quickly and more cost effectively. The length of drying does depend on the severity of the loss.
SERVPRO of Northwest Columbus will repair structural materials, reinstall carpers and cleaned affected areas of your property and contents. This is where our SERVPRO team lives up to our motto “Like it never even happened.” A final walk through of the property will be conducted with you to ensure your home or business was returned to its preloss condition.
When you contact SERVPRO of Northwest Columbus you can rest assured that you are in good hands and that we have you and your property’s best interest at heart.
How To Avoid A Contact Burn
Beware of the hot stove!
This week is National Burn Awareness Week and SERVPRO of Northwest Columbus wants to make sure you and your family are safe when it comes to hot surfaces and objects. Follow the tips below!
DID YOU KNOW?
- According to the National Electronic Injury Surveillance System, in 2018 roughly 70,000 people went to the hospital emergency department because of contact burns.
- About one-third of the patients were children under the age of five
- Supervise children around hot objects at all times.
- Stand at least 3 feet away from hot outdoor objects. Keep area clear of trip hazards. Limit alcohol consumption.
- Protect your feet from hot objects by wearing shoes when walking on hot pavement or sand. Keep pets off hot pavement too.
- Turn heating pads and blankets off before sleep.
- Have hot pads available whenever cooking. Long oven mitts are best when needing to reach in or over hot surfaces, such in an oven or over a grill. Assume all pots and pans are hot.
- Remember to treat items coming from the microwave as you would items from the oven. Limit microwave use by children.
- Unplug tools such as these when not in use, and always treat as if they are still hot. Keep out of reach of children.
Power Strip Safety
If you experience an electrical fire from a power strip, call SERVPRO of Northwest Columbus for help.
With the endless amount of accessories, appliances, and tools that are becoming more and more common in your household, it can sure be a hassle figuring out where to plug all of them in at. Many homeowners find themselves always swapping plugs or using devices such as a power strip. While a power strip can help you out in many situations, it is the mistake of relying on them too much that causes problems. Follow these tips below to ensure your safety when using a power strip in your home.
- Use only light load appliances on power strips. That includes computers, lamps, clock, etc.
- Ensure that the power strip you purchase has an internal circuit breaker. This is a very important safety measure that is designed to prevent property loss and risks of fire.
- Use power strips sparingly. They aren't designed to maintain a load for an extended period of time, and can easily overheat quickly if used to often.
- DON'T plug a power strip into another power strip (term is called "daisy chaining"). Doing this will short out appliances and highly increase the risk of an electrical mishap.
- DON'T use power strips in moist or potentially moist areas. DON'T put them in kitchens, utility rooms or basements.
- DON'T continue to use a power strip if it feels hot.
- NEVER cover, staple, tack or nail a power strip to anything. Covering can smother the strip, and provide ample flammable material in the event of a power strip failure. Puncturing can harm the cords, making room for dangerous situations.
Call SERVPRO of Northwest Columbus if you experience a fire in your home.
As the weather starts to get colder outside, you and your family often look for ways to stay warm inside, such as gathering around the fireplace. Unfortunately, fireplaces can be dangerous. Follow these tips to keep your family and home safe.
- Keep a nearby window cracked open while the fire is burning, if possible.
- Make sure the damper or flue is open before starting a fire. This allows the smoke to be drawn out of the house. You can check the damper by looking up the chimney with a flashlight. Do not close the damper until the embers have stopped burning completely.
- In the fire, use dry and well-aged wood. Wet wood produces more smoke and contributes to soot buildup in the chimney. When the wood is dry it burns more evenly and produces less smoke.
- Before starting a fire, clean out the ashes from any previous fires. The level of ash at the base of the fireplace should be 1 inch or less. Thicker layers of ash restrict the air supply to the logs, resulting in more smoke.
- The chimney should be checked by a professional annually.
- Even if your chimney is not due for cleaning, it is important to check for any blockages that could prevent smoke escaping.
- Clear the area around the fireplace of anything that is potentially flammable. If these items get too close to the fireplace, they could catch fire.
- If you have a switch on the wall that turns on your fireplace, consider covering the switch to prevent children from turning the gas or fireplace on.
- Never leave an active fire in the fireplace unattended. Before going to bed or leaving the house, make sure the fire is completely out. Never leave children unattended around a fire.
- Place fireplace tools and accessories out of reach of children.
- Always have smoke and carbon monoxide detectors located throughout your home. Test them monthly and change the batteries at least once a year.
- Always keep a fire extinguisher on hand.
Removing Soot From Your Home
This soot damaged wall was caused by fire due to faulty electrical wiring.
As the temperature continues to drop, we often looks for ways to keep warm inside our homes. Whether that be to light candles, have a fire in the fireplace, or use a space heater. Unfortunately these heath sources can cause a fire if not monitored correctly. A fire then produces soot, a black residue that is left behind when various materials are burnt such as plastics, synthetics, foam and wood. Soot can have damaging effects on your home. While it is advised to leave it to the professionals to clean up soot, you can make the cleanup process easier by following these safety guidelines.
- During the first inspection of a soot damaged room, refrain from touching anything. This prevents soot to from getting in areas that were unaffected.
- The best method for soot cleanup is by using dry-cleaning sponge or chemical dry sponge. If you attempt a wet method, the soot will smear, leaving behind a hideous stain.
- Always wear protective gear, such as masks, gloves, and long clothing that covers the skin.
- To minimize the inhalation of soot particles, keep the room properly ventilated.
- For easier cleanup, clear the room of unnecessary debris.
- Use proper cleaning methods when removing soot from the walls. Most homeowners think soap and water will do the trick but improper cleaning can cause the damage to spread or get worse.
When in doubt, call the professionals here at SERVPRO of Northwest Columbus.
Timeline Of Water Damage
Don't wait! Call us right away if you experience water damage in your home or business.
When you experience water damage in your home or business, drying it out quickly helps keep the claim cost down.
- Water spreads quickly throughout your property, saturating everything in its path.
- Walls, floors, upholstery, and personal contents are absorbed by water.
- Furniture in the path of the water may bleed, causing permanent staining on the carpet.
- Books, photographs and other paper goods start to swell and warp.
- Affected drywall begins to swell and break down.
- Metal surfaces start to tarnish.
- Furniture starts to swell and crack.
- Dyes and ink on paper goods bleed and stain.
- A musty odor lingers in the air.
48 hours to a week:
- Mold and mildew may start to grow and spread.
- Doors and windows start to swell and warp.
- Metal surfaces start to rust and corrode.
- Furniture on the affected flooring warps and shows signs of mold.
- Paint starts to blister.
- Wood floors swell and warp.
- Bio-hazard contamination is possible.
More than a week:
- Restoration time and costs increase dramatically. The replacement of contaminated materials and structural rebuilding may be extensive.
- Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.
Water Damage In Hardwood Floors
Hardwood floors removed due to a water loss in the home.
Hardwood floors are becoming more and more popular due to its required low maintenance. Although hardwoods floors are extremely durable, they can be vulnerable to moisture. If your home has hardwood floors, always be on the lookout for any signs of water damage on your wood flooring.
The first common sign of water damage in hardwood floors is known as cupping. This happens when moisture causes the wood to expand, which then shifts the other boards together and deforms them in the center. Crowning, the opposite of cupping, is another common sign of water damage. Crowning occurs when the boards are pushed together resulting them to raise in the center of the wood boards. Cupping and crowning can both lead to a buckling floor, if left unnoticed. Buckling happens when the floor boards begin lifting from the sub-floor, causing extensive damage to your wood flooring. Other signs to look out for are cracks in the floor, boards separating, or the wood become soft and weak.
If you notice any of these signs in your wood floors, you have wood floor water damage, and need to take immediate action to prevent further damage.
Call SERVPRO of Northwest Columbus right away to begin mitigation services. If the floor is salvageable, we can place drying equipment to repair the damaged floor to its preloss condition.
No Job Is Too Big Or Too Small
Call SERVPRO of Northwest Columbus if you experience a loss in your home or business.
No matter the size of your property's emergency disaster, SERVPRO of Northwest Columbus is available 24 hours a day, 7 days a week, 365 days a year to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat even the smaller residential jobs with the same urgency that we do on a large commercial loss.
When it comes to larger property emergencies at a commercial building, our team is well equipped to get the job done! We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold.
Size doesn't matter to us! You can always trust in SERVPRO of Northwest Columbus.
Mold in a commercial building from previous water damage.
Containment set up is very important on projects requiring the removal of mold. Most times we don't see visible mold but that doesn't mean mold does not exist in the property. The best way to prevent cross-contamination is to set up the containment barrier to the unaffected area, so the mold spores or airbornes don't travel to any unaffected areas.
SERVPRO of Northwest Columbus is an all around the clock emergency response and restoration service providers. SERVPRO is educated in the insurance industry regarding the effect of prompt service. We have a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and update the insurance adjuster within eight business hours.
Call SERVPRO of Northwest Columbus at 614-261-6666.
A tree fell on this home, causing extensive damage.
Thunderstorms are very common throughout the year, not only can they bring water damage to home, it can also bring wind damage. Damage from severe thunderstorm winds account for more than half of all severe reports in the lower 48 states and is more common than tornado damage.
Follow these steps if your home is damaged by wind.
- Call your insurance company to report your damage.
- Take pictures of any damage, from a safe location.
- Inventory any belongings that may have been destroyed or damaged, identifying the brand, price, age, etc.
- Include pictures of your home before damage with your insurance claim.
Preventing Further Damage:
- If you suspect possible structural, electrical or gas-leak hazards, shut off electrical power, natural gas and propane tanks to avoid fire, electrocution or explosions.
- Cover any broken windows and doors with tarps, heavy plastic or plywood to prevent further damage from happening. Save repair receipts for reimbursement.
Repairs and Cleanup:
- Until your property has been inspected by an insurance representative, don’t start permanent, major repairs or renovations.
- Hire a professional roofing contractor who is licensed and insured, if your roof needs to be replaced.
- Fallen trees or large branches also are best removed by a professional tree service. This service may be covered depending on your policy coverage.
If your home suffers wind damage, please contact SERVPRO of Northwest Columbus at 614-261-6666 for any board up, tarp up, tree removal, or roof replacement services.